AS SEEN IN:
Customer Service & Support
The Heart of the Act First Experience.
At Act First, we don’t just "close deals"; we build relationships. Our Customer Support team is the frontline of our reputation. We are looking for empathetic problem-solvers who take pride in turning a client's challenge into a success story.
Why Support Pros Thrive at Act First
We treat our support team with the same level of care that we expect you to give our clients.
Helping People Who Genuinely Need It
There is real fulfillment in this role. You aren't just reading a script; you're making a difference.
“Most of the people out there genuinely need help… I like to be able to help them with that.”
- Billy F. (ISA)
A Supportive Team Behind You
You’ll never be left on an island. If you have a question or a tough case, the whole team is there to lift you up.
"The team is really supportive... They're always ready to help me. [It] really helps you progress and values you as a person."
- Bruce B. (Advertising)
Flexibility That Respects Your Life
We know that "Support" can be demanding, which is why we prioritize your comfort and mental clarity.
"[it's about working at your] comfort, so you don’t get too burned out."
- Billy F. (ISA)
Why Support Pros Thrive at Act First
We treat our support team with the same level of care that we expect you to give our clients.
Helping People Who Genuinely Need It
A Supportive Team Behind You
Flexibility That Respects Your Life
There is real fulfillment in this role. You aren't just reading a script; you're making a difference.
“Most of the people out there genuinely need help… I like to be able to help them with that.”
- Billy F. (ISA)
You’ll never be left on an island. If you have a question or a tough case, the whole team is there to lift you up.
"The team is really supportive... They're always ready to help me. [It] really helps you progress and values you as a person."
- Bruce B. (Advertising)
We know that "Support" can be demanding, which is why we prioritize your comfort and mental clarity.
"[it's about working at your] comfort, so you don’t get too burned out."
- Billy F. (ISA)
The Mission
You are the champion for our clients. You’ll ensure that every business owner and homeowner interacting with Act First feels heard, valued, and supported.
Client Advocacy: Act as the main point of contact for post-sale inquiries, ensuring a smooth transition into our growth frameworks.
Problem Solving: Proactively address client hurdles with "great communication" and a focus on measurable outcomes.
System Support: Assist clients in navigating our AI tools and CRM processes to ensure they are getting the most out of our services.
Feedback Loop: Work closely with the Sales and Marketing teams to share client insights that help us improve our "Sales Engines."
Who You Are
The Empathetic Expert: You can stay calm and professional, even when dealing with what Billy calls "stubborn clients."
The Clear Communicator: You value Pamela’s standard of "great communication"—keeping everyone in the loop at all times.
The Solution-Finder: You don't just report problems; you look for ways to solve them.
The Team Player: You are grateful for a workplace that values you as a person, not just a ticket-closer.
About Act First Consulting
Headquartered in New York City, Act First Consulting has been a leader in business growth since 2013. We help companies optimize their operations and improve effectiveness. Our Customer Support team is vital to this mission, ensuring that the "predictable growth" we promise is backed by world-class service.
